Answer every enquiry in minutes, even at midnight
The Wingz teamOctober 3, 20264 min read
Speed wins jobs. Here is how to reply to every enquiry quickly, in your own voice, without answering them all yourself. Meet Wingz
The short version
- The problem: Enquiries arrive while you are working, and by the time you reply they have booked someone else.
- The fix: One inbox for every channel, a chat bubble that answers at once, and replies drafted for you.
- Your part: A quick look and a yes, from your phone.
Why the first reply matters
Most people who send an enquiry send more than one. They message two or three businesses and book whoever answers first with a clear next step. If you are mid-haircut or up a ladder when the message lands, you are already behind.
Put every message in one place
Enquiries come from everywhere: your website form, the chat on your site, email, Instagram DMs, Facebook comments, Google reviews and missed calls. Wingz brings them into one inbox, grouped by day, each with the person’s history and where they came from.
Answer at once, then follow up properly
- A chat bubble on your site: answers visitors straight away, day or night, from what your website says, and takes their details.
- Drafted replies: your AI employee writes the reply to each enquiry in your voice. You approve it and it goes out from your address.
- Follow-ups: if someone goes quiet, it writes the nudge a few days later, so no quote is left hanging.
- Bookings: when someone is ready, it offers real free times from your calendar.
Still in your voice
Tell your AI employee how you like to talk to customers, what you never promise and what you always mention, and it keeps to it. Every reply is shown to you before it goes, until you decide otherwise.
